Guest folio meaning11/6/2023 Cash payments, in which a guest receive a cash voucher from the cashier as an evidence of such payments.Guests basically go after the following procedure to settle the bills: The house credit limits are supervised closely by the front office cashier and later the night auditor who produces a daily statement of house guests exceeding the house credit limit. If the guest fails to pay, the hotel has the authority to seal the room for guest entry. If the guest’s bill reaches or exceed the house credit limit, then the guest must clear up his or her bills. The hotel sets house credit limit in order to discourage the guests to overspend. The receptionist of any is generally fully responsible for reconciling the guest’s bills. If there is any doubt, both staff can refer the issue to the lobby manager or front office manager who makes final decision. Before offering a line of credit to a guest there are two checks is required, one by reservation agent who receives a booking and the other by the receptionists who registers a guest into the hotel. However, for getting this credit facility, a guest has to provide proof of his credit worthiness (especially for the new guests) by showing credit card, credit deposit, MCO and so on. For example the goods or services that are provided to the guests are required to pay only upon his or her departure. During a guest’s stay, his/her stay is on a credit. Till the guest departs from the hotel the cashier is in charge for the guest folio. Thus each folio contains a serial reference number for maintaining the chronological order. In order to perform the audit process the folios need to be maintained chronologically. Just after the guest entry the front desk clerk create a guest folio with the inclusion of: The balance column of the guest folio shows a progressive balance between debit and credit column which is determined by subtracting the credit amount from the debit amount. The amount of money that is payable by the guest to hotel is recorded on the debit column and the amount of money that is collected from the guest through setting his/her bill as well as advance deposits is recorded in the credit column. In the folio the posting is done consecutively in the order of transactions on a given date. Guest folio records each entry of guest transaction and the recording process is called posting. In computerized system the folios are kept in the computer and only printed out at the time of a guest check-out. In manual system Folios are maintained manually and kept in the folio rack at the front office cash. Click HERE to download Premium Training manualsĬlick Here to Watch Training Video: What is Guest Folio in Hotel or Restaurant.Click HERE to download 300+ Training Videos.Click HERE to download Premium Housekeeping Course.Click HERE to download F and B service Course.
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